Our kits are made with a lot of love and care. Each kit is hand-packed and individually checked. We do slip up on the odd occasion as there are a lot of components that go into each packet. We are proud of our products and offer a no-quibble money back guarantee. If you are not satisfied with your kit or its contents please return it to us within 14 days. We undertake to refund your purchase price in full within 21 days of receipt by Kids Kits.